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LEADERSHIP TRAINING

Dealing with the Tough Stuff

Book Your Spot - 2025 Open Courses

Building a phenomenal feedback culture.

It’s likely you’re under more pressure than ever to produce greater results at work, so the need to effectively conduct key conversations couldn’t be more important – but how do you handle difficult conversations or performance-based discussions? The research says they’re amongst some of the least-liked parts of people’s work – and the research is spot on.

It’s the organisations that embrace change and make feedback part of the way they operate that will shape the future.

Our Dealing with the Tough Stuff program dives deep into the science of human behaviour and delivers practical strategies for managing difficult conversations in the workplace. Learn how to handle conflict, challenge ideas, and build trust amongst your teams. It will help you create a high-performing feedback culture in your organisation and develop your leaders, which will ultimately improve performance in your workplace.

Program Pillars

Depersonalise Conflict

Navigate Interpersonal Challenges

Master the process to navigate the interpersonal landmines that lay wait for teams making progress.

Encourage feedback

Challenge Each Other

Understand how to build a culture where challenging each other’s ideas and behaviours is encouraged.

Build Intentional Trust

Strengthen Team Dynamics

Learn to develop deeper trust, forged by successfully working through the tough times together,

If you're ready to build a high-performing feedback culture that embraces tough conversations, this program is for you.

It’s particularly valuable for leaders looking to create a feedback culture where open, honest conversations are not just accepted but encouraged. If you’ve noticed hesitation around giving or receiving feedback in your team, or if performance discussions tend to feel uncomfortable, this program will help you overcome those hurdles.

For organisations that want to embrace change and build teams that thrive on trust and communication, this program provides a solution to one of the biggest leadership challenges: transforming difficult conversations into opportunities for growth and connection.

It’s particularly valuable for leaders looking to create a feedback culture where open, honest conversations are not just accepted but encouraged. If you’ve noticed hesitation around giving or receiving feedback in your team, or if performance discussions tend to feel uncomfortable, this program will help you overcome those hurdles.

For organisations that want to embrace change and build teams that thrive on trust and communication, this program provides a solution to one of the biggest leadership challenges: transforming difficult conversations into opportunities for growth and connection.

Dealing with the Tough Stuff should be in every leader's toolkit. Since first experiencing it over a decade ago I've been sharing the lessons with my leaders ever since.
David Morris
GM - Downer Defence

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At Pragmatic Thinking we acknowledge First Nations people both here in Australia and around the world. We have the great privilege of working on ancient country that has had countless millennia of teaching, learning, leadership and culture; we pay our deepest respects to the wisdom of Indigenous people and custom past, present and emerging.