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Sometimes people will lash out verbally and attack you; we give you 3 neuroscience-backed suggestions to consider when this happens
It's not about being perfect but knowing and avoiding some of those common missteps you might make that can impact your confidence and your influence.
At the heart of effective listening in constructive conversations lies four key steps: active listening, paraphrasing, summarising, and asking open ended questions.
Which communication medium do you use for what message? Unpack the strengths and weaknesses of each.
The very nature of tough conversations means that emotions can run high: for both you and others. This vid covers some tips to cool things down.
How to be fully prepared for your upcoming tough conversation using the 4S Framework - State, space, structure and steps. Be ready, on time, every time.
Team meetings can be frustrating. Using behaviour-based language explore this activity around improving team meeting culture.
Feedback is vital for growth, yet leaders often hinder it unknowingly. Let’s examine the common pitfalls in asking for and responding to feedback—and how to avoid them.
When teams feel safe, some pretty remarkable things can happen. Watch for tips on how to foster this with your team.
Explore how you can dramatically improve connection, communication and depth of engagement by leaving the desk behind and stretching those legs.
A snippet from a big-stage keynote delivered by Daz, this clip on 'First Person, First Time is absolute gold and can take your feedback culture to another level
Conflict is a natural part of team dynamics, but how you handle it can either strengthen or weaken your team. Here are six key approaches to effectively managing interpersonal conflict.
Check out our go-to TED Talks from our fav thought-leaders in the space. Psst… you can also play the full playlist here. Kick back and let the playlist roll, or jump ahead and click on whatever catches your eye on the right.
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These resources are designed to help you build the skills and mindset to coach, not tell. With practical tools and proven frameworks, you’ll learn how to cut through complexity, ask better questions, and create space for others to think, reflect, and take ownership.
Finding Your Tough Stuff
This tool helps individuals assess their confidence in handling tough conversations by rating themselves along key behavioural continuums.
DownloadTough Conversations Checklist
Key checklist for planning, conducting, and following up on tough conversations.
Download20 Questions for Tough Conversations
A list of 20 great questions to ask when facilitating a tough conversation.
DownloadCalibrating High Psychological Safety & Support
Create an open, safe, and nonjudgmental environment while upholding clear performance standards through proactive support and accountability.
DownloadHow to Explore the Antecedent
Explore the events, conditions, or triggers that occur before a behaviour takes place - this is key to behaviour modification.
DownloadHow to Introduce Competing Behaviours
Introduce positive alternatives that make unwanted behaviours impossible or unnecessary.
DownloadTraits to Behaviours Mapping Guide
A guide to turn traits into preferred behaviours when providing feedback or setting expectations.
DownloadPost Conversations Reflection Guide
A guide to complete a personal reflection within 24 hours of your tough conversation.
DownloadChoosing the Right Communication Medium
Which communication medium do you use for what message? Unpack the strengths and weaknesses of each.
DownloadAddressing Team Meeting Culture
Work through this common case study that helps you address and improve team meeting culture.
DownloadREAD
This collection of books dive into the art and science of coaching — from asking powerful questions to navigating moments of resistance. Whether you’re new to coaching conversations or looking to deepen your impact, you’ll find practical insights to help you lead with curiosity, create ownership, and foster meaningful growth in your team.
The Coaching Habit
Michael Bungay Stainer
Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how--by saying less and asking more--you can develop coaching methods that produce great results.
Multipliers
Liz Wiseman
A thought-provoking, accessible, and essential exploration of why some leaders (“Diminishers”) drain capability and intelligence from their teams, while others (“Multipliers”) amplify it to produce better results. Including a foreword by Stephen R. Covey, as well the five key disciplines that turn smart leaders into genius makers, Multipliers is a must-read for everyone from first-time managers to world leaders.
Coaching for Performance
Sir John Whitmore
An international bestseller, featuring the influential GROW model, this book is the founding text of the coaching profession. It explains why enabling people to bring the best out of themselves is the key to driving productivity, growth, and engagement.
Trillion Dollar Coach
Eric Schmidt
Based on interviews with over eighty people who knew and loved Bill Campbell, Trillion Dollar Coach explains the Coach's principles and illustrates them with stories from the many great people and companies with which he worked. The result is a blueprint for forward-thinking business leaders and managers that will help them create higher performing and faster moving cultures, teams, and companies.
Helping People Change
Richard Boyatzis, Melvin L. Smith, Ellen Van Oosten
The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person's positive vision of themselves or an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams, and that same energy sustains their efforts to change, even through difficult times.
Change Your Questions, Change Your Life
Dr. Marilee G. Adams
Discover how the questions we ask ourselves and others can either expand our mindsets and open us up to exciting new possibilities or constrict our mindsets and limit our choices for successful change. Dr. Marilee Adams shows that by intentionally using questions helps us make wiser choices, find solutions, and transform our personal and professional lives.
Coaching the Team at Work
David Clutterbuck
Coaching the Team at Work is the result of research over 20 years with practising team coaches and with major corporations around the world. It recognises that in a complex and constantly evolving business and social environment, teams can only keep up if they adapt frequently. But to adapt, they must have clarity about their internal and external systems and how these contribute to or undermine performance.
The Advice Trap
Michael Bungay Stainer
It sounds like it should be easy, but it's not. You have to tame your Advice Monster, that part of you that jumps in to offer up ideas, opinions, suggestions and advice. And it's taming your Advice Monster that's at the heart of this book. But there are also some specific coaching strategies, particularly on how to focus on what matters most. There are tools to make your conversations, coaching and otherwise, irresistible.
Quiet Leadership
David Rock
In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about? "
The Coaching Effect
Bill Eckstrom & Sarah Wirth
The most effective leader behaves more like a coach. Authors Bill Eckstrom and Sarah Wirth have spent a decade researching the activities, behaviors, and performance of leaders. After studying more than 100,000 coaching interactions in the workplace, primarily of sales teams, they have been able to determine how coaching affects team outcomes and growth.
Quiet Voice Fearless Leader
Terrance Lee
Have you ever wondered if being an introvert is keeping you from becoming a great leader? Do you desire to grow in your career or business without compromising who you are? At times it can feel like society labels people with introverted personalities as at least one of the following: quiet, shy, reserved, or timid. While at the same time leaders are described as dominant, talkative, and outgoing. But what if I told you….that your introversion is your superpower.
Playing Big
Tara Mohr
As the founder of a global leadership programme for women, Tara Mohr has spent her career teaching exceptional women to find their voice and their confidence. In Playing Big she shares her proven techniques for mastering self-doubt, dealing with criticism and communicating with authority. She also demonstrates how to become self-assured enough to stop planning and take a leap forward so that you can achieve the things you want most.
LISTEN
Michael Bungay Stanier unpacks why staying curious longer and asking better questions is the key to unlocking leadership effectiveness. Link to podcast.
Craig Groeschel explores how intentional questioning can create breakthrough moments in leadership and team development. Link to podcast.
This episode dives into why coaching — especially through asking, not telling — is an underutilised but powerful leadership skill. Link to podcast.
Jeff Wetzler shares his “Ask Approach” — a practical method to lead with curiosity and unlock insight through meaningful questions. Link to podcast.
This episode explores how appreciative enquiry shifts coaching conversations from problem-solving to possibility-finding, creating forward momentum. Link to podcast.
Discover how asking thoughtful, open-ended questions can strengthen team connection, trust, and performance. Link to podcast.
A quick-hit episode offering five powerful questions every leader should ask to boost clarity, engagement, and accountability. Link to podcast.